Refund Policy
At SunPower Agency, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a transparent refund and return policy to ensure a smooth shopping experience.
1. Eligibility for Refunds
You may request a refund if:
✅ The product is defective or damaged upon delivery.
✅ You received the wrong item in your order.
✅ The product is unused, in its original packaging, and returned within 7 days of delivery.
2. Non-Refundable Items
❌ Products that have been installed, used, or damaged after delivery.
❌ Customized or special-order items.
❌ Any product returned without original packaging or missing accessories.
❌ Items purchased on clearance or promotional offers.
3. Refund Process
- Initiate a Request: Contact us via email at sunpoweragencyinfo@gmail.com or WhatsApp +92 329-1324744 with your order details and reason for the return.
- Return the Product: After approval, ship the item back to our provided return address. The customer is responsible for return shipping costs unless the product is defective or incorrect.
- Refund Approval: Once we receive and inspect the item, we will notify you about the refund approval.
- Refund Method: Approved refunds will be processed within 7-10 business days via the original payment method or as store credit.
4. Exchanges
We offer exchanges for defective or incorrect items. If you need an exchange, please contact us within 48 hours of receiving your order.
5. Late or Missing Refunds
If you haven’t received your refund after the processing period:
- Check with your bank or payment provider, as processing times may vary.
- If the issue persists, contact us at sunpoweragencyinfo@gmail.com for further assistance.
Need Help?
For any refund or return inquiries, feel free to contact us:
📞 Phone/WhatsApp: +92 329-1324744
📧 Email: sunpoweragencyinfo@gmail.com
We appreciate your trust in SunPower Agency and are committed to providing high-quality solar products and excellent customer service. 🌞